Age Verification Policy

At Elixo, we are committed to responsible retailing and to ensuring that our products are not sold to minors. In compliance with legal requirements, we have implemented a strict age verification process for all purchases. This policy is in place to prevent underage individuals from accessing and purchasing vaping products, which are intended only for adults of legal smoking age within their respective jurisdiction.

Policy Details:
  • Verification Process: All customers must verify their age during the account creation process and at checkout. This may involve providing a valid government-issued ID or going through an age verification service online.
  • Legal Age Requirement: The minimum age to purchase vaping products from Elixo depends on the legal age restriction in your jurisdiction, which is typically 18 or 21 years old. We adjust our verification process based on the legal requirements of each region we serve.
  • Account Restrictions: Accounts found to be under the legal purchasing age will be immediately deactivated. Any orders placed by such accounts will be canceled, and the purchase amount refunded.
  • Regular Audits: We regularly review and update our age verification processes to ensure compliance with new laws and regulations.
  • Customer Responsibility: Customers are responsible for providing accurate information during the verification process. Attempting to bypass age verification with false information is a violation of our terms of service and may result in permanent account suspension.
Commitment to Compliance:

Elixo is dedicated to adhering to all local and international laws governing the sale of vaping products. We believe it is our responsibility to not only provide quality products but also to ensure that they are sold and used responsibly by adults only.

We appreciate your cooperation and understanding in helping us maintain a compliant and safe environment for all customers.

By implementing and clearly communicating this Age Verification Policy, Elixo demonstrates its commitment to responsible selling practices and legal compliance, while also contributing to the prevention of underage vaping.