Shipping & Payment

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SHIPPING POLICY

Countries Where E-Cigarettes Are Banned or Have Severe Restrictions:

Cambodia, North Korea, Palau, Qatar, Singapore, and Syria: These countries have implemented bans on both the sale and use of e-cigarettes.
Australia: While the use of e-cigarettes is legal, possession of nicotine without a doctor's prescription can lead to severe penalties. The country follows a prescription-only model for nicotine vaping products.
Thailand: Known for enforcing its ban on the importation and sales of vaping products with severe penalties, including detaining and deporting tourists caught vaping.
Taiwan: As of January 2023, Taiwan has passed a ban on the sales and use of e-cigarettes, which was expected to take effect shortly after its announcement.
Brazil, Argentina, Venezuela, and other countries in South America: These countries have banned the sale of vaping products, with varying degrees of enforcement on the use of such products.

Countries with Specific Restrictions or Partial Bans:

India: Legal to use e-cigarettes, but the sale is banned as of September 2019.
Malaysia: The use of e-cigarettes is legal, but the sale of nicotine-containing products is illegal. Some states have outright bans on all vaping products.
Mexico: The use of e-cigarettes might be legal, but the sale of all vaping products was banned in May 2022.
United States: E-cigarette use and sale are legal, but sales of products not authorized by the FDA are technically illegal as of September 9, 2021. Many states have restrictions on flavored products or online sales.

Countries Where E-Cigarettes Are Legal or Less Restricted:

Canada: Vaping is legal, with regulatory practices established by the Canadian Vaping Association in collaboration with health authorities. Legislation similar to the U.S. applies, including age restrictions and labeling requirements.
European Union: Generally, vaping devices and liquids are available and regulated similarly to tobacco products, with a few exceptions like Norway and Turkey. The EU widely accepts vaping with regulations focusing on product standards and public health.
United Kingdom: Vape juice and e-cigarette cartridges must adhere to strict standards, including a maximum nicotine content of 20mg. The UK has a substantial vaping market with regulations aimed at controlling product quality and promoting public health.

Elixo Shipping Methods

Bulk Order Shipping: We offer specialized shipping solutions for our B2B clients. Bulk orders benefit from optimized shipping rates and schedules, ensuring your inventory arrives when you need it.

Freight Services: For larger orders, our freight services provide a cost-effective solution. Tailored to accommodate the size and scale of your shipment, we ensure secure and timely delivery.

Custom Shipping Solutions: Have specific shipping needs? Our team is here to work with you to create custom shipping arrangements that fit your business requirements.

General Shipping Information:

International Shipping: Elixo serves customers worldwide. International shipping options are available, with costs and delivery times varying by destination. Please note, customers are responsible for any applicable customs duties and taxes.

Packaging: All orders are discreetly packaged, ensuring privacy and security. We use robust packaging materials to protect your products during transit.

Customer Support: Have questions about your order or shipping options? Our customer support team is here to help. Contact us via email, phone, or live chat for assistance.

Safety and Compliance: We adhere to all shipping regulations and standards, ensuring that your products are delivered safely and in compliance with local laws.

Tax and Customs Information for International Orders:

Please note that Elixo does not charge any sales tax or export duties on the orders shipped internationally. However, when your order arrives in your country, it may be subject to import duties, tariffs, and taxes imposed by your local customs office. As the recipient, you are responsible for all import-related charges. Elixo has no control over these charges nor can we predict what they may be.

Furthermore, we cannot be held responsible for any items confiscated by your country's customs. It is the customer's responsibility to consult with the local customs office to understand any potential import taxes, duties, and tariffs, as well as to ensure that the imported e-cigarette products comply with local laws and regulations.

By placing an order with Elixo, customers outside of our shipping origin agree to bear any additional charges for customs clearance and acknowledge that they are familiar with the import regulations in their respective country.

PAYMENT&REFUND POLICY

Payment Methods

Our website supports a variety of payment methods for your convenience, including Bank Transfer, USTD Cryptocurrency, Apple Pay, and Credit and Debit Cards. For more detailed information on each payment option, we invite you to visit our FAQs page.

Should you choose to use Bank Transfer or USTD Cryptocurrency, please contact our customer service for the necessary details or links to proceed with your payment. We're here to assist you every step of the way. Additionally, for real-time updates and further assistance, you're welcome to join our Telegram group.

We strive to provide a seamless shopping experience, offering multiple secure and user-friendly payment options to suit your preferences.

Payment Security

SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption technology, the industry standard for secure online transactions. SSL encrypts all your personal information, including your credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

PCI DSS Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI DSS). This standard is a set of security protocols designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment, thereby protecting cardholder data.

Third-Party Security Services: To further enhance our security measures, we partner with leading third-party security service providers. These partnerships help us to conduct regular security audits, vulnerability scans, and real-time monitoring of our systems to detect and prevent unauthorized access or potential security threats.

Secure Payment Processing: All payments made on our website are processed through a secure payment gateway that complies with the highest standards of security. This ensures that your payment information is handled safely and securely at all times.

Privacy Protection: We value your privacy and are committed to protecting your personal information. For more details on how we use and safeguard your data, please visit our Privacy Policy page.

Currency Information

At Elixo, we aim to make your shopping experience as convenient as possible. Currently, we accept payments exclusively in US Dollars (USD). This ensures a streamlined transaction process for our customers worldwide.

Currency Conversion: If you are making a payment from a non-USD account, the conversion to US Dollars will be handled by your bank or payment service provider. The conversion rate is determined by your bank's policies at the time of the transaction. Please note that currency conversion rates fluctuate and may include a conversion fee applied by your bank. We recommend consulting with your bank to understand the applicable conversion rates and fees.

Payment Processing Time

Bank Transfers: Payments made via bank transfer typically take 3-5 business days to process. Please be aware that an additional handling fee may be applied by your bank for this service. We advise contacting your bank to understand any transaction fees that may apply to your transfer.

Cryptocurrency Transactions: Payments made using cryptocurrency are processed once the transaction is confirmed on the blockchain, which usually takes up to 1 hour. Similar to bank transfers, a transaction fee may be applied by the cryptocurrency network. This fee is necessary to facilitate the transaction on the blockchain and is not determined by Elixo.

For both bank transfers and cryptocurrency transactions, please ensure that you account for these processing times and potential fees when making your payment. Additional verification steps may be required to confirm the transaction, which could extend the processing time. Our customer service team is available to assist you with any questions or concerns regarding your payment.

Payment Confirmation

Upon placing your order and completing the payment process, Elixo ensures a seamless communication flow. Customers will receive an immediate email confirmation once their payment has been initiated. This initial confirmation will include details of the order, payment amount, and the chosen payment method. Once the payment has been fully processed and verified, a follow-up confirmation email will be sent. This second email will confirm the successful transaction and provide relevant details regarding the shipment of your order. It's essential to keep an eye on your email inbox (and possibly your spam folder) to ensure you receive these important updates.

Refund Policy

Elixo prioritizes customer satisfaction and transparency in all transactions. However, due to the high costs associated with processing refunds, we do not support refunds once an order has been placed and confirmed. We understand this policy may require our customers to make purchases with certainty and care.

For large orders, Elixo requests a deposit payment at the time of order placement. The specific deposit percentage varies by product, and customers are encouraged to contact our customer service via email for detailed information. The balance will be due once the goods arrive at the designated port. This process is designed to provide flexibility and security for both parties involved in the transaction.

As an alternative to our no-refund policy, we offer the option for customers to place small batch orders as a first-time purchase. This allows you to evaluate our products before committing to larger orders. For more details on this option, please reach out to our customer service team via email.

We encourage all our customers to review our policies thoroughly and contact us with any questions or concerns before finalizing their orders. Our dedicated customer service team is here to assist you with any inquiries to ensure a smooth and satisfactory shopping experience with Elixo.